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MOLO17 - Support center

Tips & suggestions before opening a ticket

Are you running the latest version? Just looking for changelog?
Check out our platform release notes to stay up to date.

Having trouble connecting to your database?
Check out our troubleshooting guide here at this link.

How to export platform logs
To export the platform logs, please visit the following page

  1. MOLO17 - Support center
  2. Gluesync support portal

Gluesync support portal

Welcome to the Gluesync support portal, you can raise a request using the options provided.

  • Incident

    Report any issue that inhibits personnel operations and generates service downtime in a *PRODUCTION* environment

  • Bug

    Report malfunctions of the software logics and behaviors which do not follow functional or technical specifications.

  • Help

    Here, you can request technical support or assistance; this includes product configuration, system setup, and general product usage inquiries.

  • Feature Request

    Request the analysis, design, and development of changes needed to answer specific requests, improve existing functionalities to answer new business needs, and perform the maintenance or upgrades of the software to the latest technologies.

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